Yes. This course is "mobile friendly," meaning that it can be taken on nearly any tablet, smartphone, or other type of mobile device that contains an Internet browser, as well as any desktop or laptop computer. The course is compatible with most Microsoft, Apple, and Android operating systems. For laptop or desktop users, we recommend using the latest version of the Mozilla Firefox browser (Mac or PC) or Internet Explorer browser (32-bit, PC only). For users of smartphones, tablets, or other devices, we recommend using the browser that comes installed with your device. The browser should be configured to support javascript and cookies should be enabled.
No. You can log in and out of the course as many times as you wish. It is available 24 / 7 from any location with Internet access. Your course progress is stored whenever you log out, so you do not have to worry about losing any course work. You can spend hours, days, or even weeks on the course, but please keep in mind that your certificate will need to be turned in to the appropriate authority by a certain date. You must complete the course within 180 days from your date of registration. After 180 days, your course access will be suspended.
Per Virginia DMV requirements, the course requires a minimum of eight hours to complete. Unit timers are used to ensure that each student spends the required amount of time in the course. Please note that some students read more quickly than others, so we appreciate your patience if you reach the end of a unit before the timer has expired.
You can log in and out as many times as you need, and we keep track of your progress so you never lose any of your work. You must complete the course within 180 days from your date of registration. After 180 days, your course access will be suspended.
Yes. If you need your certificate in a hurry, please call us at 1-800-222-9199 to request express shipment of your completion certificate. In order to have your certificate shipped the same day you complete the course, please call our office by 3:00 PM on the day you pass your final exam.
You will see the course price after you have begun filling out the online registration form. We must receive payment before you can begin the course.
Most of our customers need to take this course to satisfy a requirement of a Virginia court or the DMV. If this is the case, your paperwork from the court or DMV should tell you whether or not you are to receive demerit points when you attend the course. Other reasons for attendance include voluntary attendance for insurance discount or safe driver points. Please read the description for each reason code on the first page of registration if you are not sure which reason to choose, or contact us and we will be happy to assist you.
We report all student completions electronically to the Virginia DMV. We will also send your original certificate of completion to you using the method you select (i.e. electronic delivery, regular mail, or express delivery). Please note that we do not report completions to Virginia courts. If you have been court ordered to attend this course, it is your responsibility to sign your original certificate of completion and turn it in to the court. We recommend that you make a copy of your certificate for your records.
No. There are no restrictions on where you can take the online course. Please keep in mind, however, that if you have a Virginia driver license, you will need to travel to a Virginia testing center to take your in-person final exam. The Virginia DMV does not allow Virginia residents to take this exam outside the state of Virginia.
Yes. This 8-hour online Virginia driver improvement clinic is fully approved by the Virginia DMV and is accepted by all Virginia courts.
A score of at least 80% is required to pass the 50-question final exam. (You are not allowed to miss more than ten questions.) If you fail the exam, you will not be able to attempt it again until the next day. Most customers pass on their first attempt.
To request a refund, you must contact customer support at 1-800-222-9199 between 9:00 AM and 5:00 PM EST Monday through Friday, excluding holidays. Refund requests must be made within 90 days from the date of registration. If you successfully complete the course or are disqualified from the course for identity validation or final exam failure, you will not be eligible for a refund.
You can pay by credit card using our secure online payment form, or you can phone your credit card information to us. Please note you will not be able to begin the course until your payment has been processed.
You cannot change your registration information while you are in the course. However, after you have completed the course units and before you attempt your final exam, you will be given the opportunity to change the information that will be printed on your certificate. You can also call DTA at 1-800-222-9199 for assistance before you attempt the final exam.
For fastest service, please call our toll free Virginia customer support number: 1-800-222-9199. You can also send an e-mail to info@ticketschool.com. Our office hours are Monday through Friday, 9:00 AM to 5:00 PM, Eastern Standard Time.
No, unlike most Virginia online driver improvement clinics, our course contains high definition video, interactive Flash animations, and hundreds of colorful graphics to keep you interested in the material. Our students prefer this learning style to courses that are 100% reading or videos showing an instructor lecturing for eight hours!
If you lose your login code, go to the course login page. You will see a box that says "I forgot my login." Enter your driver license number in the box and click the "Remind Me" button. Your login code will be sent to the e-mail address you provided when you registered for the course. If you are unable to retrieve your login code, please contact us for assistance.
During registration, you will be required to answer a number of security questions (e.g. "Have you ever been to Europe?"). You will be asked the same questions again at random points in the course, and you will be required to respond correctly within a certain time. These questions are required by the Virginia DMV to verify that the person taking the course is the same person who signed up for the course. If you miss three security questions, you will be disqualified from the course and prompted to contact us for further instructions.
Our mailing address is Driver Training Associates, 37 3rd St. SW, Suite 210, Winter Haven, FL 33880.
While the eight hours of course content are all online, if you have a Virginia driver license, you are required by the DMV to take your proctored final exam in person at an approved Virginia testing center. DTA has numerous testing centers throughout Virginia.
The main advantage of taking your course online instead of in a classroom is that you won't have to sit in a class for eight hours straight. You won't have to schedule a day off from work or spend all day Saturday in a driver improvement clinic since the online course can be taken from any location with an internet connection at any time of day.